Refund Policy

At Carnival of Antiques, we strive to ensure that every customer is fully satisfied with their purchase. However, if you are not completely happy with your item, this Refund Policy outlines the conditions under which we offer refunds.

1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 14 days of receiving your order.
  • The item must be in its original condition, unused, and undamaged, with all original packaging and tags.
  • You must provide proof of purchase, such as the order number or receipt.

2. Non-Refundable Items
Certain items are not eligible for a refund, including:

  • Items that are damaged due to misuse or improper handling.
  • Custom or special order items (if applicable).
  • Sale or clearance items.

3. How to Request a Refund
To initiate a refund request, please contact us at Carnivalofantiques@gmail.com  within 14 days of receiving your order. Please include:

  • Your order number
  • A brief description of the reason for the return
  • Photos of the item (if applicable, for damaged or defective items)

4. Return Shipping
The customer is responsible for the return shipping costs unless the item is defective or was sent in error. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refund Process
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to appear on your account.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will provide you with a prepaid return label and issue a full refund or exchange once the item is returned to us. We may request photos of the damaged or defective item for our records.

7. Exchanges
If you would prefer to exchange an item rather than receive a refund, please contact us, and we will assist you in arranging an exchange (subject to availability).

8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the bottom.

9. Contact Us
If you have any questions or concerns about our Refund Policy, or if you need assistance with a return, please contact us at:

Carnival of Antiques
Email: Carnivalofantiques@gmail.com
Phone: (717) 262-5333